Customer Success Agent - German-English - remote

Permanent employee, Full or part-time · Remote, Berlin

⭐️ ABOUT THE COMPANY

At inne, we have seen firsthand how women’s need for female health education and accurate fertility insights have been underserved. So we made it our obsession to use the best of science, tech, and design to bring actionable scientific insights into female health.

We are an interdisciplinary team and have developed our first innovative biotech product which enables women to analyse fertility hormones in their saliva.

With this insight, we want to follow our mission to help women tune into their bodies and make informed decisions about their fertility, sexuality, and overall female health!

We are pushing the boundaries of science, technology, and design and are guided by our values. In 2025, our inne Minilab has been officially certified as a contraceptive method under IVDR - the world's first, at-home and saliva-based method for natural and hormone-free contraception!

We breathe and live our values of compassion, continuous learning and make an impact in the way we relate to our customers, we develop our product, we support each other in being our best selves, and navigate the uncertainties of working in an under-looked area.

If you want to be part of creating a disruptive wave in female health you have come to the right place!

⚡️ YOUR MISSION

As a Customer Success Agent at inne, your mission will be to:

Act as the key point of contact for our existing and potential customers, providing expertise and support on customer questions and requests
Create delightful experiences and develop lasting relationships with customers via phone or video calls, emails, live chats, and text messages
Collaborate with other teams to improve our customer support processes and to better understand our customers' needs
Maintain expert-level knowledge of our products, as well as curiosity and awareness of new initiatives within the company

ABOUT YOU

You definitely have/are:

At least one year of experience working in a customer-facing role (e.g. customer support, sales, etc.)
Effective communication and active listening skills
Friendliness, warm empathy and professionalism
Continuous improvement and problem-solving mentality
Very structured, detail-oriented and self-organised
Interested in understanding new technologies in-depth and can take complex subjects and make them easy to understand for a regular audience
Eager to collaborate in a cross-functional, fast-paced and international team
A positive work spirit and desire to have fun while learning
Native German-speaking skills
Fluent English-speaking skills

It'd be nice if you also have:

Experience using Zendesk or a similar ticketing system
Passion for female and menstrual health subjects

❤️ WORKING WITH US

Being part of our team means joining an expedition.
We uncover, we learn, we innovate and we do it with compassion at the heart of it all. Our goal is to shed light on the connection between hormones and female health and create new resources for women to access a deeper understanding of themselves.
If you are looking for a job that is more than “just a job” and you are hungry to bring your skills to the amazing mix of talent behind inne, then this is the right place for you. Join us to push the boundaries of female health!

✨ OUR OFFER AND BENEFITS

Part-time role (20-30h/week) with option to extend to full-time
Competitive salary
Possibility to participate in the company's Virtual Stock Options Programme
Company pension scheme
A variety of employee benefits
Hybrid office model
Beautiful, central, and dog-friendly office location in Berlin
An opportunity to work in a fast-growing startup that has developed its own innovative product
A fun and friendly work environment with a diverse group of motivated, talented, and visionary colleagues

Apply for this job

About us

inne is the next generation of women’s health tech enabling natural contraception and fertility care. We are an interdisciplinary team who has seen first hand how women’s need for female health education and accurate fertility insights have been underserved.

We have developed our first innovative biotech product which enables women to analyse fertility hormones with their saliva. With this insight, we want to follow our mission to help women tune into their bodies and make informed decisions about their health!

We are pushing the boundaries of science, technology and design and are guided by our values.

If you want to be part of creating a wave in women’s focused medical-tech you have come to the right place!

Apply for this job

We are looking forward to hearing from you!

Thank you for your interest in working with us at inne. Please fill out the following short form. Should you have difficulties uploading your data, please send an email to team@inne.io.